Ltd, a Saudi IT hosting company in Saudi Arabia and London, UK . We are proud to offer innovative technology solutions that meet your needs and enhance your digital experience. Saudi Hosting is committed to providing premium, high-quality services to its valued customers, with a focus on maintaining the highest levels of security and privacy .

This Terms of Use Policy outlines the terms and conditions governing your use of our platforms and services. We encourage you to read this policy carefully to ensure you fully understand your rights and obligations when using Saudi Hosting services. By using our website and services, you agree to be bound by these terms and conditions .

Thank you for choosing Saudi Hosting. We look forward to providing you with the best services and always strive to achieve your complete satisfaction .

Public Policy

• No Saudi Digital Hosting product or service may be used in a manner that offends Islam, violates Islamic law, or contains any content that is indecent or violates local or international law. In the event of a violation of this clause, the first party has the right to immediately suspend the product or service without referring to the second party and without any compensation. The first party shall not bear any responsibility resulting from any misuse or violation of the laws .
• Saudi Digital Hosting does not offer a refund policy for transferred amounts or payments. Many add-ons and external services are purchased upfront from third-party service providers who do not offer refund policies. This is an exception to the rule when Saudi Digital Hosting specifically states the possibility of refunds, such as a refund guarantee for hosting .
• A full refund guarantee (same as annual hosting renewal) is offered if you are not completely satisfied with the hosting within 30 days of booking your hosting and domain. The agreed-upon technical support and hosting period begins from the date you submit your first trial version of the project .
• It is strictly prohibited to engage in inappropriate behavior or to insult or abuse in any way whatsoever the First Party or any of the First Party’s team members in public or non-public forums on the Internet or other means of communication. In the event of a violation of this clause, the First Party has the right to immediately suspend the product and service without any compensation and without referring to the Second Party, and to refer the matter to legal affairs to protect the First Party’s moral and material rights. In the event of a dispute, the competent authorities shall be referred to resolve disputes, whether regulatory authorities such as the Ministry of Commerce or the judicial authorities in the city of Riyadh .
• Customers should not make any payments to any account other than the official accounts of the first party, or by bank check payable to the Saudi Digital Hosting Company for Information Technology, or in cash at one of our branches with an official receipt .
• Prices or availability of add-ons or services, such as technical support, hosting, or renewals, may change at any time. Pricing is based on the time of renewal or service request. The second party is responsible for concluding agreements, opening accounts, completing procedures, paying any fees or costs, providing any required documentation from third-party service providers, such as shipping or payment companies, or banks, or opening accounts necessary to upload applications to app stores such as the Apple Store and Google Play, as well as the Google Maps key, and activating the sender’s private name, within a maximum period of 90 days from the contract start date to complete the linking or uploading processes. In the event of a delay beyond this timeframe, additional fees may be incurred for completing the linking or uploading to these services. The first party undertakes to provide advice and assistance, and to provide any technical requirements requested by the third-party service provider to facilitate and expedite the linking or uploading process, or to assist in explaining any required steps .
• Saudi Hosting Company is not responsible for any modifications, suspensions, or additions to any prices or conditions in the policies of other service providers, such as shipping or payment companies, companies that provide ready-made software add-ons, platforms, hosting, or global companies for operating systems, such as Apple and Google, such as work requirements and steps, operating fees, subscriptions, suspension of services, or deletion of any data related to the project during or after the implementation of the request, or any results resulting from it .
• Customers are not entitled to change or remove the design and development rights of the Saudi Hosting Company except after agreement on them at an additional cost that will be specifically agreed upon .
• Offers do not include filling, managing, or designing content unless this is clearly and specifically agreed upon. Content is filled from the control panel, and Saudi Hosting Company is committed to training customers on how to use it .
• Saudi Hosting Company is committed to providing all the features of the platform used to build the entire project. Any modification or addition to the original features of the platform used and agreed upon will be considered an additional cost determined upon request .
• Features and add-ons may vary between web and mobile apps depending on usability, so the web or app features as stated in the agreement shall prevail, and specifications shall be considered separate and not identical .
• The source code is free for online stores. OpenCart (Web) or WordPress ( Web) only, and customers can get it at any time without any costs .
• PHP web projects, custom programming, mobile applications, whether private or for stores, and all types of software are available at an additional cost that is specifically agreed upon. The source code is delivered to clients after all project dues are paid .
• We cannot provide the source code for all third-party software and plugins, such as chatbots .
• A single design sample for the home page or logo is provided upon request at the design stage, with the possibility of modifications based on the submitted order form and the framework before work begins. If additional designs, logos, or interior page designs are required, or if new additions to the original order form are requested, the cost and time required will be calculated according to the request .
• Customers are allowed a maximum of one week to provide the Saudi Hosting Company with requested modifications each time, or a maximum of two times within a period not exceeding ten business days. Otherwise, the Saudi Hosting Company reserves the right to accept the modifications or impose additional fees .
• Gifts, add-ons, and free benefits in packages (such as live chat, mobile messages, content filling, or hosting) cannot be exchanged or refunded for cash or other consideration. When you register with Saudi Digital Hosting Company for Information Technology, all your personal and financial information is encrypted and kept completely confidential. It is not available to anyone other than Saudi Digital Hosting Company employees or Saudi authorities unless you request it .
• At Saudi Digital Hosting Company for Information Technology, we never sell your personal information, primarily including your email address. However, some of your information may be used to send our special offers only, and you can request to stop sending these offers at any time .
• Bank deposits that are more than 90 days old and whose requests have not been fulfilled due to the owner not contacting us by phone, direct personal attendance, email, or the ticketing system approved by the Saudi Digital Hosting Company for Information Technology, are considered void and the owner has no right to claim them or any service from the Saudi Digital Hosting Company for Information Technology .
• Financial transactions paid through Paypal To verify the service provider, no customer’s credit card information is kept on the Saudi hosting site. There are also fees for payment transactions of 6% that are added to the invoice when paying with a credit card or Paypal .
• At Saudi Digital Hosting Company for Information Technology, we use cookies on our customers’ devices to ensure secure communication and interaction between us and them. We only use cookies when customers log in and out of their website’s control panel and associated applications .

Duration of work

• In the event of a delay of more than one week from the specified period for the project work stages by the Saudi Hosting Company, or the follow-up of work, or the payment of the due payments from the client, either party shall pay 1% of the basic value of the project, excluding tax or additions, for each week of delay, as compensation for the damages resulting from the delay .
• If the customer does not respond or continue working within 30 days, this contract will automatically terminate, and the customer will not be entitled to a refund of any amounts paid. Saudi Hosting Company shall not be liable for any or all data loss .
• The duration of work for design modifications, programming, technical support to address comments or problems, and weekly holidays (Friday and Saturday), holidays and official holidays are not counted within the working period .
• The technical support period begins when the Saudi Hosting Company delivers the trial version to the customer. The customer submits comments or modifications during the design or programming phase within a maximum period of seven business days. All comments are sent in bulk once or twice at most .
• Work begins immediately from the next business day (during business days) after the transfer of the first payment amount, filling out and submitting the application form in full to the Saudi Hosting Company, signing the contract, sending a copy of it, or receiving it at one of our branches .
• All add-ons and freebies included with the offer, such as live chat, ad campaigns, text messages, and some free or paid add-ons, or setting up payment and shipping methods, are prepared and installed after the work is completed and uploaded to the client’s domain. This is for reasons related to the licensing of these add-ons, the completion of the content filling on the site after delivery, or reasons related to service providers such as Google and Apple, providing Apple accounts, etc. The days during which add-ons and freebies are installed or set up, or the uploading and reviewing of applications are not considered working days for design and programming work .
• The contract period is considered complete once the programming or design phase is completed and the trial links for the website and mobile apps are submitted. Approval of the trial link for the programming after testing by the client and a request to transfer the project to the client’s domain constitutes full confirmation of the contract’s completion and the implementation of all requests and comments .

technical support

• Technical support is handled solely via the ticketing system, unless the client subscribes to dedicated support packages that allow them to receive technical support via various means, such as WhatsApp, email, or visits. The ticket account will be provided to the other party upon project approval .
• Saudi Hosting Company is committed to solving problems submitted by the customer according to the advantages of the technical support plan subscribed to .
• By default, and to minimize costs, all custom plugins are provided by a third party due to the high cost and time required for custom development, unless specifically requested by the client. The cost includes the licensing and purchase price of the plugin, localization, translation, configuration, and training. The price does not include customization or modification. Saudi Hosting is committed to providing warranty and technical support for third-party plugins for a period of three months from the date of contracting or purchasing the plugins. After that, technical support for the plugin is provided by the company or the third party providing the plugin itself. If the client wishes to request custom programming for the plugins, the Saudi Hosting team can do so. In this case, Saudi Hosting is fully responsible for updates and support for the plugins programmed by it for a period of one year .
• Saudi Hosting Company apologizes for providing any technical support in the event that private development rights are removed, technical support services are used by a third party, or programming files, add-ons, or website settings are modified without consulting Saudi Hosting Company .
• If you attempt to modify, change, delete, or add any code, plugins, template, design, or programming outside of our technical support, we assume no responsibility for any resulting damage. Technical support for the site will be canceled, and any request to restore the site to its original state may incur a cost determined by the Saudi Hosting Company .
• If the technical support package is not renewed by the annual renewal date or the site is transferred, Saudi Hosting reserves the right to delete files 14 days after the expiration date without liability. If the customer wishes to return the site and Saudi Hosting has a backup copy, Saudi Hosting reserves the right to charge any fees it deems appropriate to restore and install the old files .

Hosting

• Saudi Hosting is committed to providing technical support at the level of server maintenance and follow-up only, and is not committed to providing any type of technical support services for any programs or systems installed on the server by the client himself in exchange for operating a service on his site .
• Saudi Hosting is committed to making backup copies of all websites hosted on another hard drive on the server and on another external server. However, the responsibility for storing the data remains the customer’s first and foremost responsibility, and Saudi Hosting is not liable for any loss resulting from the loss of part or all of the information contained on the websites hosted on it .
• If a customer’s hosting account subscription expires, Saudi Hosting will provide a copy of the website to the customer free of charge if requested within two days of the subscription expiration date. After two days, Saudi Hosting will provide a backup copy of the website, provided it hasn’t been deleted and is still present on one of the servers, at a cost of 150 riyals per request .
• If your hosting account subscription expires, we keep a copy of your website for 30 days from the expiration date. If you fail to renew, the copy will be permanently deleted from Saudi Hosting’s servers and cannot be recovered. If the copy is still on one of the servers, it can be recovered for 500 riyals per request .
• Saudi Hosting is committed to protecting the domain names registered through it that are still in the Saudi Hosting account and belong to one of its clients. Saudi Hosting will attempt to contact the client in the event that they wish to renew the domain name, and this will only be done upon the client’s request and deposit of the necessary renewal fee. If the client does not wish to renew the domain name, Saudi Hosting will not be responsible for the domain name .
• Saudi Hosting provides the domain name to the customer, registered with his email address, and he can control it from within his Saudi Hosting account. He can also control or transfer it without any intervention from us .
• Saudi Hosting does not offer free domain name registration with any of its hosting plans. Customers must pay the domain name fee in addition to the hosting fee .
• We cannot change your website’s primary domain name after you open a hosting account. There is a nominal fee of 60 riyals per change .
• If a domain subscription expires, our customers can renew the domain within a maximum period of 25 days at the same reservation price. The domain then enters the restoration phase, and the cost of restoring it after the 25-day period has expired is SAR 600. The domain remains in the restoration phase for another 25 days before entering the deletion phase. After the domain enters the deletion phase, it cannot be restored. The deletion phase lasts from 25 to 40 days, after which the domain is available for re-registration .
• Hosting services are intended for websites that offer online content. The space allocated for storing files and data unrelated to the website’s online content is prohibited .
• Saudi Hosting is primarily a hosting service provider, and domain names registered through Saudi Hosting are targeted at direct Saudi Hosting customers and domain name users. In the event of a request to change the domain name owner or transfer it to another account, there is an administrative fee of 30 riyals payable for each transaction .
• The customer must pay the subscription renewal fee according to the subscription period before the expiration date of the current period. If the customer does not wish to renew the server, he must notify the Saudi Hosting officials of this before the 25th of the Gregorian month. The server cannot be cancelled if the request is after
• This date. In some cases, an exception may be made to the payment policy. If the customer fails to pay, Saudi Hosting reserves the right to dispose of the server’s content to ensure it obtains its financial rights due from the customer. The customer has no right to object or file a complaint .
• The customer has the right to request cancellation and a refund within 14 days from the subscription date if there is a problem with Saudi Hosting only. Saudi Hosting does not bear any financial fees incurred by the bank’s transfer, whether domestic or international. These services do not include domains or security certificates. After 14 days from the order execution date, the customer is not entitled to request cancellation and a refund .
• Saudi Hosting reserves the right to terminate the contract with the client and suspend the service at any time without providing any reasons. All remaining financial rights must be returned to the client, along with a backup copy (not necessarily a full copy) of the client’s files on the site, provided the reason for cancellation is not one of the prohibited activities listed below. If the reason for cancellation is one of the prohibited activities, Saudi Hosting reserves the right to withhold any financial rights from the client, withhold a copy of the site, and to cancel and delete the site entirely .
• All refunds are processed using the same payment method used to settle the invoice. Refunds are processed within 48 hours of the customer’s request and are returned within 5 to 15 days, depending on the payment method and its respective refund policies .
• Saudi Hosting cares about its customers and always wants the best for them. Therefore, Saudi Hosting reserves the right to change any clause or provision of this agreement at any time it deems appropriate. The customer must always be aware of these changes, even if they do not receive any notification from Saudi Hosting .
• The client has no right to defame the Saudi Hosting Company or to abuse or slander its employees or administrators. The client has the right to approach the relevant authorities in the Kingdom of Saudi Arabia to file a complaint. Attempting to defame, slander, or slander in any way gives the client full right to terminate the contract, refuse to provide any service to the client, and suspend or deactivate the service except by court order after a court order has been issued to that effect .
• In the event that the customer requests the deletion of the customer area, subscription, and website, he shall not be entitled to claim any backup copies of his website or restore the subscription except after paying the cost of a new subscription .
• Saudi Hosting offers unlimited hosting services, but these services may not be used to store backup files, audio media, or video media .
• All shared hosting plans do not allow the addition of additional domains . Download centers are not allowed to use shared hosting services .
• If a customer wishes to move from his current plan for any service on Saudi Hosting to the new plans, a transfer fee of 50 riyals is paid to the new plan on the same renewal date as the previous plan .
• Server plans (full, virtual, cloud) do not include a control panel license. cPanel . Upon request, additional fees are charged to the basic service price. If the number of website accounts on the licensed servers exceeds the specified number, cPanel ( full, default,
• (Cloud) Number of hundred accounts, the cost of an additional account is calculated at 0.75 halalas or 0.20 cents in addition to the basic license cost .
• Hosting plans are for hosting only one website on the plan and we do not allow Addon Domains service.

Promotions

• The promotional offer ends upon expiration of the offer period and cannot be extended to the customer. An offer targeted at a specific category cannot be extended to another category. If the customer wishes to take advantage of the offer, any other discount, such as the discount for Gold or Silver members, will be canceled . Two discounts cannot be combined.
• Free hosting is no longer available on Saudi Hosting at this time, and an alternative plan has been provided to customers in the event that their free subscription expires .
• Your site’s resource consumption does not necessarily mean space or data transfer usage. It could be memory, processor, or any of your allocated resources. To confirm, please contact technical support for assistance .
• Saudi Hosting Company reserves the right to amend the Terms of Use Policy to comply with internal operating procedures at any time without consulting the customer. The customer must review the Terms of Use Policy periodically on the company’s website .

Prohibited activities

• Saudi Digital Hosting Company for Information Technology prohibits the customer from purchasing the service to open the following sites: Sites that defame the reputation of the Kingdom of Saudi Arabia in any way, pornographic sites, sites that are intended to directly offend, regardless of their orientation (religious, artistic, or personal), commercial sites for selling drugs or tools of violence, sites for storing files, sites for fraud and theft of personal, electronic, or financial information, such as credit card information, unlicensed or stolen software and scripts, political sites that are intended to directly and clearly offend, not criticize .
• Saudi Digital IT Hosting Company prohibits the use of hosting to send spam messages or programs that consume server resources, such as retweet scripts, Instagram, and the like. Using them may lead to the immediate suspension of your site without warning, and the site will not be opened unless you pay a fine of 200 riyals. The site may not be opened at all, and Saudi Digital IT Hosting Company has the right to delete it as well and not return any of your dues, whether financial or informational .
• High use of software, databases, or forums such as forums vBulletin Since the forum or program consumes a lot of server resources, such as memory (RAM) or processor, and poses a threat to the safety of the server, the client must take appropriate action regarding the excessive pressure it causes or upgrade the hosting plan to suit the requirements of the program or forum that he wants to run .
• Saudi Digital IT Hosting Company officials must explain to the customer this high consumption of the website regardless of the current consumption of the website in terms of the amount of data transmitted or space. The consumption is based on server resources, and the customer is entitled to 2% of the server resources in the Saudi Promotional Hosting plan, or only 6% in the Saudi Hosting Beginner plan, while the Saudi Hosting Personal plan is only 10%, and the Saudi Hosting Excellence plan is 20%. In the event of excessive space consumption from the customer’s website, the necessary alerts are sent to the customer through the technical support team to inform them of this consumption and the need to upgrade their current plan to one that matches their consumption. If the customer does not respond to this alert within thirty days, the service will be suspended and an invoice will be issued for the excess consumption. The service will not be restored until the invoice is paid .
• The site administrator is fully responsible for the site’s content and must monitor updates and address vulnerabilities in the software installed on the site. If vulnerabilities are found and suspicious files are uploaded to the site, Saudi Hosting automatically removes the files periodically after reviewing them. If the client fails to take any action to protect their site, Saudi Digital Information Technology Hosting Company has the right to suspend the site until the issue is resolved .
• Any attempt to hack into the servers of Saudi Digital Hosting Company for Information Technology or any of its client sites through your website will result in the permanent deletion of your account, with no refund of your dues. This may also lead to prosecution .
• The hosting account must always be linked to a domain, and the account cannot be used and linked via an IP number .
• The site can be reinstated if the violation is not repeated, subject to a fine of 200 riyals. If the violation occurs again after the account is opened, the account will be permanently deleted without warning, and the customer will not even receive a backup copy .